Senior Gateway Support Engineer

Eutelsat Group

London, United Kingdom

What You’ll Do

The Gateway (RF) Engineer will be responsible for ensuring the successful GNOC operations. The Gateway Engineer will work within the Network Operations team and utilize their previous expertise in Gateway Network integration and operations to ensure a successful OneWeb program. The role requires working on a shift basis.

Responsibilities include

Provide RF and Gateway technical leadership to Network Operations staff members
Define and document the operational processes required to integrate and support Gateway operations
Define the configuration of Network Management Systems (NMS) to ensure a smooth and continuous network operations within the GNOC
Interact frequently with GNOC Test Engineers, Ground Network Engineers, OneWeb Network Engineers and User Terminal Engineers to perform system integration and operations
Monitor the GNOC network for alarms and faults, perform Fault Diagnostics, Isolation and Recovery (FDIR)
Lead Fault, Configuration, Accounting, Performance and Security (FCAPS) network management within the network operations team
Review and evaluate Incident, Change and Problem records related to Gateway operations to ensure the relevant incident data, method of procedures, back out plans, resolution details and root cause investigations are captured correctly
Create and deliver Gateway training packages to the Network Operations staff members
Own the continual service improvement of Gateway performance and operational procedures
Work on 24/7 shift pattern

What it Takes

Bachelor’s degree in engineering and/or Computer Science or demonstrated equivalent experience
At least 4 years’ experience gained in a live Network Operations environment
Experience troubleshooting, operating, and maintaining local and remote baseband, IF, RF, antennas, and WAN/LAN equipment
Experience in testing of Gateway Antenna systems and subsystems
Experience in performing RF Data Analysis & Pre-launch Optimization of Gateway sites and equipment
Solid working knowledge of Satellite Communications Baseband, Network Management, and Modem systems equipment
Excellent working knowledge of Uplink Power Control and ACM Adaptive Coding and Modulation.
Working knowledge of IP routing and networking
Prior experience of satellite/telecommunications network operations
Understanding of Network Management system software used in satellite and/or telecommunications systems
Expertise in and the ability to develop and thoroughly document network operational procedures.
Self-starter, proactively takes the lead/initiative to ensure operational issues are resolved effectively and efficiently
Excellent verbal and written communication skills

What We’d Love

Experiencing working within a Greenfield or rapidly scaling environment
Understanding of Systems Engineering and end to end system testing
Experience with satellite ground systems, satellite operations, and/or ground systems operations/development. Experience with MEO/LEO systems a plus
Ability to develop test scripts using Python or similar scripting language
CCNP/JNCIP or other equivalent certification
Dataminer experience
Linux Experience
Experience with Network Virtualisation and Cloud system management
Experience with high-capacity networks a plus
Understanding of data and RF network testing concepts – e.g. RFC2544 Testing

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