Head of Product Assurance
Exotrail
Massy, France
Job Description
As part of the high growth of our industrial startup specialized in end-to-end space mobility, you oversee the Product Assurance activity & team across all product lines, ensuring the quality and compliance of the company’s products and services throughout their lifecycle – from design to delivery.
Your main missions are to
Product and service quality assurance
- Ensure quality integration during product development;
- Validate suppliers, materials, and production processes;
- Approve pilot production runs and ensuring ongoing compliance;
- Support production teams to maintain quality standards.
Quality control
- Oversee inspections at all production stages;
- Manage non-conformances and root cause analyses;
- Review documentation and decide on quality deviations with technical leads.
Customer claims and corrective actions
- Address customer claims with root cause analysis;
- Implement corrective actions to prevent recurrence;
- Coordinate with production to resolve quality issues.
Process improvement
- Lead continuous improvement projects;
- Address recurring non-conformances and promote a quality culture;
- Enhance communication and knowledge sharing.
Activity Structuring and Oversight
- Define KPIs and monitoring performance;
- Report updates and risks to management;
- Collaborate with the Head of QMS (Quality Management System) to ensure comprehensive quality coverage.
Preferred Education & Experience
- Master’s degree in engineering, industrial engineering, or quality management;
- 10+ years in technical/quality roles, including 5+ years in product assurance;
- Experience in the space industry is highly recommended;
- Strong management expertise;
- Fluency in English;
- Proficiency in quality assurance methods, audits, and certifications;
- Understanding space-specific requirements (e.g., ECSS, …);
- Root cause analysis tools;
- Continuous improvement methods;
- Advanced measurement and inspection tools;
- Leadership and communication skills;
- Problem-solving mindset and balanced decision-making;
- Attention to detail and adaptability;
- Collaborative and quality-driven approach.
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