TAC Engineer
TAC Engineer
Eutelsat Group
London, United Kingdom
Who You Are:
You’re an engineer with experienced in operations. You are looking for an opportunity to be part of a talented team, and to exceed customer expectations. You’re proactive, customer focused, and you have an understanding of satellite communications and LTE. Working in a dynamic and buzzy environment is what you’re looking for. You want to make a real difference in the world by joining us on our mission to be the most trusted partner for GEO-LEO global satellite connectivity, finally bridging the digital divide.
What You’ll Do:
- Be part of a 24/7 team of highly skilled engineers
- Shape the OneWeb Customer Experience by delivering excellent post sales operational support, including but not limited to Service Activation, Case Management, and Incident Management.
- Provide technical expertise and guidance to customers throughout their journey, from Activation to Decommissioning
- Lead complex troubleshooting with Distribution Partners, relying on Principal Engineers and technical teams when appropriate
- Ensure a fluid and constant communication flow with Distribution Partners during troubleshooting, while managing internal stakeholders
- Enrich the knowledge Database capitalizing on operational feedbacks
What it Takes:
- MS or equal in Telecommunications or Engineering
- Understanding of telecommunications, IP and LTE
- Knowledge of transmission standards
- Excellent communication skills
- Previous experience in similar roles
- 2+ years’ experience in live operational environment
- Knowledge of the ITIL framework
- Analytic mind, ability to work in a multitasking environment
What We’d Love:
- Experience with satellite communications standards
- Network certification (CCNA, etc..)
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