Head of Strategic Solutions

Head of Strategic Solutions

Mynaric

Gilching, Germany

Your way into the future

Join us as Head of Strategic Solutions (m/f/x) and work with us on changing the future!

What awaits you at Mynaric

Managerial:

• The Head of Strategic Solutions supports the VP of Global Sales and Solutions in managing and overseeing the overall operations of the Strategic Solutions team, that includes Solutions Engineers, Customer Project Engineers, Customer Support Integration Engineers as well as any other future functions;
• Focuses on continual process and operations improvements, oversees daily operations, planning, quality control, and develops and monitors the use of resources. Creates Standard Operating Procedures (SOPs), develops tracking and reporting processes and tools, and develops information flows;
• Provides information, advice, and counsel to the Vice President of Strategic Solutions and other executives and management in the planning, development, and operation of Solutions Engineering, Customer Project Engineering, Customer Support Integration Engineering services; and keeps the management informed on the status and progress of ongoing and upcoming activities;
• Delegating responsibilities and supervising team members within the Strategic Solutions team; Solutions Engineers, Customer Project Engineers, Customer Support Integration Engineers as well as future customer-facing roles to support the business needs;
• Planning and allocation of resources for the Strategic Solutions team to support all current and future programs;
• Identifies and creates new functional groups to support the technical customer success at all stages of the program including operations;
• Creates reviews updates, and organizes department process documentation for the Strategic Solutions team;
• Hiring, training, and providing direct coaching to Strategic Solutions team members to help grow and develop employee retention and success;
• Works cross-functionally to achieve technical customer success; routinely works with Sales & BD, Program Management, Product Development, Production, etc.;
• Documenting operational tasks and reporting to upper-level management;
• Performing employee reviews, and assessments as well as assigning goals to achieve company objectives;
• Assists with managing expectations for strategic clients and partners when necessary.

Technical:

• Provide technical support for Mynaric’s customers. Assist customers to understand Mynaric’s products. Assist in the documentation and verify the content of the documentation shared with the customers;
• Coordination and execution of internal and external demo campaigns, both national and international;
• Identify and investigate issues in Mynaric’s products and share with the development team their findings in order to improve the overall quality of the terminals. Oversee and support onsite troubleshooting activities of Mynaric products;
• Assist Business Development in customer acquisition activities, quotes, and compilation of new proposals;
• Primary technical interface supporting Customer Success at all stages of the program;
• Technical lead in capturing customer technical requirements as well as ensuring traceability across the program;
• Link/System budget generation based on customer-defined parameters on existing products as well as potential future solutions;
• Manage the development of technical whitepapers to support customer awareness as well as other support functions within Mynaric and external parties (export compliance, authorities, etc.);
• Ownership and development of operational procedures for any Mynaric product that interfaces to a customer, including but not limited to Engineering Models, Flight Models, Ground Support Equipment, and tooling;
• Manage the Customer Support Integration Engineering team to successfully support all customer integration efforts globally across all product lines as required.

What you bring with you

• Extensive experience (10+ years) in the aerospace industry as a test engineer or Customer Support Integration engineer working with test equipment and/or optical hardware. Prior military experience and/or experience working in a customer supporting role is a bonus;
• Or 5+ years of experience and a B.S. (preferably M.S.) in one of the following engineering degrees:
  • Electrical Engineering;
  • Optical Engineering;
  • System Engineering;
  • Test and Integration Engineering;
  • Aerospace Engineering.
• Outstanding technical problem-solving abilities based on a strong grasp of engineering fundamentals;
• Experienced in the use of electrical, networking, and optical test equipment as well as data acquisition systems;
• Experience with embedded systems and Linux (a plus);
• Ability to troubleshoot complex electrical, software, and optical systems;
• Understand and follow electrical schematics and mechanical drawings;
• Good organizational and documentation skills such as in writing easy to follow and detailed testing procedures and documenting issues.

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